FREQUENTLY ASKED QUESTIONS

 

SHIPPING

IS SHIPPING INCLUDED?

We work hard to keep shipping cost as low as possible, but we do not offer Free Shipping at this time.

 

WHERE DO YOU SHIP?

We ship anywhere within the United States!

 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Orders are processed within 3 to 5 business days. Once processed, shipping will take between 2 to 7 days for standard delivery depending on the location.

 

DO YOU OFFER LOCAL PICK UP?

Yes! If you are in the Dallas / Fort Worth (and surrounding area) you can select Local Pick Up from our studio located within the Dallas Design District. This will be an option during the check out process. Our customer service team will send you an email notification when your order is ready to be picked up, typically within 48 hours.

 

DO YOU OFFER RUSH DELIVERY OR OVERNIGHT SHIPPING?

Please email us at info@alwaysmodernconcierge.com for pricing and additional information.

 

WHAT IF THE PACKAGE IS DELAYED?

You will receive a notification if there is any reason your order is delayed or cancelled on our end. There may also be delays due to weather, holidays, and UPS / USPS that are beyond our control.

 

IT SHOWS MY PACKAGE WAS DELIVERD, BUT THE RECIPIENT NEVER RECEIVED IT?

Please have the recipient take a good look around their door, porch, mailbox, lobby, etc to ensure the carrier did not hide the package! If a box shows as delivered, but it is absolutely not there we will do everything we can to locate the package for you. Aside from that, if a package is truly lost or stolen, we will file a claim with the carrier and request you do as well.

 

PACKAGES

 WHAT IS YOUR RETURN POLICY?

We do not accept returns, exchanges, or cancellations.

 

HOW DO THE PRODUCTS SHIP?

Our Curated Gift Boxes ship within our luxe gift boxes complete with custom papeterie, a handwritten note, and shipped within shipper box to keep your gift safe & secure! Our Curated Gift Boxes never include a receipt or packing slip. For our Gift Shop items, they will be packaged within a safe & secure mailer or box complete with a packing slip & receipt!

 

DO YOU OFFER CUSTOMIZATION?

Yes! We offer customization to boxes and certain products. This will be an option within the check out process, and can be arranged for large quantity orders as well.

 

CAN I CUSTOMIZE A BOX?

Yes! Please visit our Custom Curated Box Page to create the perfect gift for your recipient!

 

WHAT IS THE SIZE OF EACH BOX?

For our Curated Gift Boxes, we offer a Standard size which is 6.5 x 5 x 4 and our Large size which is 10 x 10 x 4. This will be decided on by the AMC depending on the items included within the box.

  

If you have any other questions, please email us at info@alwaysmodernconcierge.com or via our Contact Form